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Skills Framework for the Information Age (SFIA) | UK     Print

Skills for the Information Age

The Skills Framework for the Information Age (SFIA) is a model for describing and managing competencies for ICT professionals for the 21st century, and is intended to help match the skills of the workforce to the needs of the business.

Resource mapping

It maps out the range of skills as a two-dimensional table, by tagging each skill with a category and responsibility level. These categories are divided into six main areas:

  • Strategy and architecture;
  • Business change;
  • Solution development and implementation;
  • Service management;
  • Procurement and management support; and
  • Client interface.

Each of these is then further divided into sub-categories, mapping out 96 separately identifiable skills. Each of these skills has a general description.

There are seven levels of responsibility, in ascending order:

  1. Follow: Basic capability to complete tasks under close supervision;
  2. Assist: Works on a range of tasks, and proactively manages personal development;
  3. Apply: Performs a broad range of tasks, takes initiative, and schedules own and others work;
  4. Enable: Works under general direction in a framework;
  5. Ensure and advise: Self sufficient in business skills;
  6. Initiate and influence: Influences policy, significant part of organisation, and customers and suppliers at a high level ; and
  7. Set strategy, inspire and mobilise: Makes decisions critical to organisation, influences key suppliers and customers at top level.

Each of these responsibility levels has a generic description showing the level of autonomy, influence, complexity, and business skills required.

Source: Skills Framework for the Information Age

Updating Skills Framework for the Information Age

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